Frequently Asked Questions 

  • What exactly is a Community Health Center?
    Community Health Centers are local, non-profit, community-owned health care centers operating in communities across the nation. For nearly 40 years, the national network of health centers has provided high quality affordable primary care. Also known as Federally Qualified Health Centers, they are located in areas where care is needed but scarce.
  • Who owns the health center?
    Health Partners of Western Ohio is an independent nonprofit organization managed by a community Board of Directors. This independence means that our community, not a corporate institution, makes the decisions regarding the services we offer.
  • Who do you serve?
    We do not turn anyone away for inability to pay. Our services are available to anyone who wishes to come here. We primarily serve residents of Western Ohio.
  • Do I need an appointment?
    Yes, having an appointment means that your healthcare provider can spend the appropriate amount of time with you in discussing your health concerns.
  • Is there a minimum payment?
    Individuals who have no insurance and an income that falls within guidelines are assessed a small fee for the office visit, and other services provided.
  • Who qualifies for discounted or sliding scale fees?
    Fees are determined by the family income and size.
  • How do I qualify for a discounted fee or sliding scale fee for services?
    Ask to speak with a financial counselor. They can speak with you regarding our sliding fee scale guidelines. You must complete a screening application, provide proof of income, and proof of residency.
  • Who pays for the medical and dental services offered at the clinic?
    Our business office bills every available resource to pay for services including: Medicare, Medicaid, and Private Insurance carriers, along with billing self pay patients based on the sliding fee scale.
  • What do I do if I can’t pay for my care?
    Your ability to pay should not be a barrier to receiving the health care you need. Please ask to speak to a financial counselor to see what options are available. You might be eligible to set up a payment plan or we might be able to make arrangements for you to pay for services on a sliding scale.
  • Do you accept private insurance?
    Yes. We accept all forms of private insurance.
  • Do you accept Medicaid and Medicare?
    Yes.
  • What are your policies regarding patient confidentiality?
    We are committed to protecting your privacy and have strict policies to ensure patient confidentiality. These policies meet all federal and state health requirements.
  • What are your sources of funding?
    Health Partners of Western Ohio receives some support from organizations such as the Ohio Department of Health, Health Resources Services Administration, and others. We try our best to leverage every dollar we receive to make it stretch farther. If you would like to make a difference, please see our “Get Involved” page.